Nunkuwarrin Yunti Clinical Services: Client Information

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Getting the results of any test or procedure.
Your doctor will advise when results will be available and how to find out your results. 

TELEPHONE ACCESS
If your doctor or health worker is with a client, you may leave a message to be contacted. If in an emergency situation your call can be put through to an RN or available GP. 

REMINDER/RECALL
This practice may send you a reminder for preventive activities such as Pap smears, immunisations etc.  If you choose not to receive reminders, please advise our staff. We use an electronic recall system to follow up abnormal results.

SMOKING POLICY
Nunkuwarrin Yunti is a smoke free environment.Please do not smoke whilst in the building. If you would like advice on how to quit please feel free to talk to a Clinic staff member.

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. Our practice policy is to maintain privacy and security of personal health information at all times.  This practice will not disclose your personal health information to third parties unless you have consented, in writing, or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent. You may place restrictions regarding disclosure on a signed consent form. Personal health information and your Medical Records will only be collected, used and disclosed for the following reasons: 

·        To communicate relevant information to other treating doctors, specialists or
      allied health professionals
·        For follow up reminder/recall notices
·        Accounting/Medicare/Health insurance procedures
·        Quality Assurance activities such as accreditation
·        For disease notification as required by law (e.g. infectious diseases)
·        For use by all doctors in our clinic when consulting with you
·        For legal disclosure as required by a court of law (eg. subpoena, court order)
·        For research purposes (de-identified) 

If you have any concerns about your personal health information please discuss this with your doctor.  This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice. Our written policy is available to all patients for inspection. Click Here For a copy of the Client Privacy Policy

COMPLAINTS
If you have a problem with our services we would like to hear about it. We take your concerns, suggestions and complaints seriously.You may contact the Clinical Management Team.  If you wish to take the matter further, please write to our Chief Executive Officer.To discuss the matter outside please contact The Office of the Health & Community Services Complaints Commissioner - Enquiry Service on 8226 8666, or 1800232 007 (country callers) Monday to Thursday 10am - 4pm.  Click Here for a copy of the Client Complaint & Grievance Resolution Policy

AFTER HOUR’S CARE
GP Solutions will assess the urgency of the situation.It may be necessary to call an ambulance or attend your local public hospital.You will need to give your Medicare number and the name of your Nunkuwarrin Yunti GP.Information pamphlets about GP Solutions are available from Medical Reception.There may be a cost for this after hour’s service if you are not a concession card holder.Details of After Hours consults from GP Solutions are received and recorded in clients’ files. 

GP Solutions
Phone: 8130 3333

YOUR FEEDBACK IS IMPORTANT TO US
We try to regularly ask for feedback about our service for continuous quality improvement.At regular intervals you may be asked to answer questions about the service. This might be by telephone, a written questionnaire or being invited to small focus group.