Nunkuwarrin Yunti Clinical Services: Client Information

Our consulting hours
Wakefield Street Clinic consulting hours:
Mondays: 9.00am-2.00pm
Tuesday to Friday: 9.00am-5.00pm

Brady Street Clinic consulting hours:
Mondays: CLOSED
Tuesday to Friday: 9.00am-5.00pm

After hours care
Nunkuwarrin Yunti has an after-hours service delivered through GP Connect. You can call them on 8130 3333. This service if free – all clients are bulk billed which means Medicare covers the cost. If you contact them you will need to give them:

1. Your Medicare Card Number
2. The name of your treating Care Provider at Nunkuwarrin Yunti. This is so that your Care Provider can be told about any after-hours care you receive and can follow up with you.

In an emergency
If you find yourself in an emergency you should dial 000 immediately.

Consultations are free
It is free for you to see a Care Provider at both of our clinics. All consultations at our clinics are covered by Medicare so you don’t have to pay anything. If you are referred to another Care Provider we will try to make sure their fees are covered by Medicare so that you won’t have to pay for that service either.

How we manage the privacy of your personal information
Any information that you share with us is kept in a secure place. We are legally required to keep your information confidential. If you would like to know more about our privacy policy, you can read our ‘Privacy of Your Personal Information’ Brochure. The brochure is available at both our clinics and also on our downloads page.

Getting the results of your tests or procedures
Your Care Provider (for example your doctor, health worker or nurse) will advise you when your results will be available and how to find out about your results.Unfortunately we cannot send any medical information to you by email.

Home and other visits
Home visits can be arranged for regular clients of the clinic whose condition prevents them from attending the clinic. These are arranged on a case by case basis. Please speak with the Senior Medical Officer for more information.

Contacting your Care Provider
You can enquire about your health care at any time. When you call, we will do everything we can to put you through to your Care Provider. As we have many clients, your Care Provider may be with someone else and unavailable to speak with you at that time. In this case we will make sure they call you back as soon as possible. If the matter is urgent, we will find another Care Provider that will be able to help you.

Management of Your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain privacy and security of personal health information at all times. This practice will not disclose your personal health information to third parties unless you have consented, in writing, or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent. You may place restrictions regarding disclosure on a signed consent form. Personal health information and your Medical Records will only be collected, used and disclosed for the following reasons:

• To communicate relevant information to other treating doctors, specialists or allied health professionals
• For follow up reminder/recall notices
• Accounting/Medicare/Health insurance procedures
• Quality Assurance activities such as accreditation
• For disease notification as required by law (e.g. infectious diseases)
• For use by all doctors in our clinic when consulting with you
• For legal disclosure as required by a court of law (eg. subpoena, court order)
• For research purposes (de-identified)

If you have any concerns about your personal health information please discuss this with your doctor. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice. Our written policy is available to all patients for inspection. Click here for a copy of the Client Privacy Policy.

Smoke Free Policy
Nunkuwarrin Yunti is a smoke free environment and is committed to supporting any clients who wish to quit smoking. Please do not smoke whilst in the building or within 15 meters of a Nunkuwarrin Yunti premises.

If you would like advice on how to quit, please feel free to talk to a Clinic staff member or call 08 8406 1600.

How to make a complaint or give us feedback
We are always looking for new ways to improve our services and make sure that you receive the best care every time.

If you have a suggestion or are unhappy with a service, you can open or download a copy of our Complaints Compliments & Suggestions brochure. This will give you information on how we handle complaints and suggestions, or you can complete the Compliments & Suggestions Form or the Complaints Form and forward it to us.

Click Here to view the Complaints, Compliments and Suggestions Brochure
Click here to view the Compliments and Suggestions Form
Click here to view the Complaints Form